WELCOME TO EHS!

 

A recent article in the Harvard Business Review touted a reality that successful business operators already know; that outsourcing the tasks you can to a trustworthy and reliable partner adds hours of productivity back into your workday.

 

As a “hands on” leader and management executive in the high-end hospitality/private club space for the past three decades, most recently as the General Manager of Eastward Ho! Country Club for thirteen years, I have been accountable for the operational and strategic success of my employers, as well as my teams. 

 

As CEO of Essential Hospitality Solutions, I now deploy my professional human resources and general management experience and expertise for the benefit of organizations seeking to improve business efficiency and create additional competitive advantage in their marketplace.

 

EHS is a dedicated business partner working with a small group of only five select clients.  We are well prepared, willing, licensed, and qualified to tailor our services to fill whatever gaps your organization may experience.   We provide an expansive suite of outsourced professional services to our clients on a full-time basis with the option of weekly, bi-monthly, or monthly onsite visits.  All for a fraction of the cost to hire in-house staff.

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When I visit client properties on the timetable they choose, my time is theirs to do with what they will.  For some clients, I may spend my onsite days conducting staff/manager/board training from a list of industry recognized sources.  For others, I may spend the time working on employee issues and engagement activities such as individual stay interviews, staff focus groups, recruiting projects, conflict resolution, etc.  The list below covers a larger (though not exhaustive) selection of what I am able to provide for my clients.  Whatever the challenge, I ensure that every day I spend at at a clients property is productive and worthwhile for ownership, management, and the team.

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And, my time dedicated to client service is not limited to the onsite visits.  I am available for all of my clients on a genuinely full-time basis.

 

I would like to invite you to become an EHS client.

 

The HR concepts and tasks associated with successful organizational management are complex and of critical importance to every business, small or large. Especially during these times of unprecedented turnover, the "Great Resignation", and far too many still vacant positions - if not dealt with properly, legally, and professionally, problems will result ranging from a poorly staffed, unmotivated organization to labor litigation, loss of business, and other public relations nightmares.

 

As a Certified Human Resources Professional (SHRM-CP) and Certified Club Manager (CCM) with over thirty years of hospitality management experience, I offer a full suite of outsourced HR services on an annual/as needed basis including, but by no means limited to, the following:

 

* HR Budget Development & Presentation

* Surveys & Reports (e.g. Compensation & Benefits, Employee Engagement, Marketplace Benchmarking)

* Staff Safety Training (OSHA, ServSafe, TiPS, etc.)

* Sexual Harassment Awareness & Prevention Training

* Employee Interviews & Interventions (Stay Interviews, Conflict Resolution, Harassment Claims, etc.)

* Employee Assistance Program Administration

* Organize & Oversee Employee Performance Review Process

* Annual Employee Healthcare Review & Comparison

* Employee Records Review & Audits

* Oversee Annual Employee Recognition Program

* Audit I-9 Forms for Compliance

* Preparation of OSHA 300 Forms & Mandatory OSHA Posting

* Employee Communications Re: Employment Policy Updates, Benefits, etc.

* Review & Update Job Descriptions

* Develop & Maintain Operations Manual Housing All HR Policies

* Supervisor Training: Progressive Discipline, Harassment, Recruitment, Interviewing

* Create & Manage Organizational Charts

* Key Employee & Manager Recruitment, Discipline, Termination

* Employee Issue Resolution

* HR Policy Development

* Employee Orientation/Re-Orientation Meetings

* New Employee Onboarding (Staff & Managers)

* Oversee & Administer H2B & J1 Seasonal Workforce Recruiting & Processing

* International Workforce Culture Boarding

* Seasonal Staff Housing & Transportation Ombudsman

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Contact me today via the portal at the bottom of this page to set up a no commitment meeting (in person or virtual) to discuss how EHS can serve you!

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Overview of relevant professional experience, credentials, and qualifications:

 

Professional Experience

 

GENERAL MANAGER, 2009 – 2021

Eastward Ho! Country Club, Chatham, MA

 

DIRECTOR OF FOOD & BEVERAGE, 2005 – 2009

The Country Club of Darien, Darien CT

 

GENERAL MANAGER, 2003 – 2005

Vermont National Country Club, South Burlington, VT

 

CLUB MANAGER, 2000 – 2003

Mt. Pleasant Country Club, Boylston, MA

 

GENERAL OPERATING PARTNER, 1998 – 2000

The Coolidge Group, LLC – DBA The Firehouse Café and Nantucket Seafood, Worcester, MA

 

EXECUTIVE CHEF, 1990 – 1998

Tatnuck Country Club, Worcester, MA

 

Current Credentials and Licensure

 

SOCIETY FOR HUMAN RESOURCE MANAGEMENT

Certified Human Resources Professional (SHRM-CP)

 

CLUB MANAGEMENT ASSOCIATION OF AMERICA

Certified Club Manager (CCM)

 

AMERICAN CULINARY FEDERATION

Certified Executive Chef (CEC)

 

NATIONAL RESTAURANT ASSOCIATION EDUCATIONAL FOUNDATION

Certified ServSafe Instructor & Registered ServSafe Examination Proctor

 

Other

 

COMMONWEALTH OF MASSACHUSETTS

Notary Public

 

Pending/In Process

 

BOARD OF REGISTRATION OF REAL ESTATE BROKERS AND SALESPERSONS

Licensed Real Estate Salesperson